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Garrett Park Guitars, Inc. Return Policy

We are aware that guitars are an individual choice, and we strive to provide the best products, at the best price. We also offer customers a chance to approve their purchases, therefore we are pleased to offer the following return policy.

Garrett Park Guitars Inc. offers customers the opportunity to approve any item which is purchased and then shipped. This allows 48 hours to inspect & decide on the purchase. If an item is to be returned, verbal notification must be given within 48 hours of receipt of the item, GPG then issues an authorization, which will result in the carrier picking the item up. Items should be carefully packed, to insure against breakage & should be returned in the same condition as shipped, new items must be returned in new condition (special attention to warranties being unsigned, all paperwork, plastic still remains on pickguard & all parts). Upon notification the item must be returned within 7 days. Shipping cost are the customers resposibility (both ways), and will be deducted from the refund amount. Insurance claims are the customers responsibility.

Layaways/Holds
Items may be put on layaway for future purchase as follows: 25% deposit, balance in 60 days. No refunds on layaways. If a customer cannot execute the balance on the layaway within the specified 60 days, a late charge of 18% will be applied to the unpaid balance until paid.

Special Orders
Special orders may be placed and require 25% deposit with the balance due on delivery of the item to Garrett Park Guitars. Deposits are transferrable, but not refundable and guitars ordered to custom specs are non-cancellable.

Repairs
Repairs are done as a customer service. Notification on repairs requiring an estimate must be provided when the repair is left at GPG. Work must begin on an item 15 days after estimate notification, or picked up by the customer at GPG. Some repair work is performed by qualified repair staff off GPG premises. Items are fully insured and covered by GPG's insurance both on and off GPG's premises. Repairs left after 45 days of notification of completion may be sold under the provisions of Maryland law to recoup labor & parts costs associated with said repair.